Frequently Asked Questions
FAQ
Find answers to common questions about our luxury travel services, destinations, and booking process. Can’t find what you’re looking for? Our travel experts are here to help.
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Everything You Need to Know
Comprehensive answers to help you plan your perfect luxury travel experience with confidence.
Travel Planning & Booking
We recommend booking 3-6 months in advance for international destinations, especially during peak seasons. For domestic India tours, 2-3 months is typically sufficient. Safari destinations in East Africa require earlier booking due to limited accommodation.
Absolutely! Every itinerary we create is tailored to your preferences, interests, budget, and travel style. We specialize in bespoke luxury travel experiences that are uniquely yours.
Our comprehensive packages typically include accommodation, meals as specified, transportation, professional guides, entrance fees, and 24/7 support. Specific inclusions vary by destination and package type.
Yes, we understand plans can change. We offer flexible modification options, though changes may be subject to availability and additional costs depending on timing and nature of modifications.
Destinations & Experiences
The best time is during the Great Migration (July-October) for Masai Mara. However, Kenya offers excellent wildlife viewing year-round. Dry seasons (January-March and June-October) provide optimal game viewing conditions.
Our Golden Triangle tour covers Delhi, Agra, and Jaipur, with optional extensions to Udaipur and Shimla. The tour showcases India's most iconic monuments, palaces, and cultural experiences.
We offer both private and small group tours. Our private tours provide maximum flexibility and personalization, while our small group tours (6-12 people) offer great value and social interaction.
We offer diverse safari experiences including Big Five safaris, Great Migration witnessing, bird watching tours, walking safaris, night game drives, and cultural village visits with local communities.
Accommodation & Hotels
We partner with luxury 5-star hotels, heritage palaces, boutique properties, safari lodges, tented camps, and beach resorts. All accommodations are carefully selected for quality, location, and service standards.
Absolutely! While we recommend properties based on our partnerships and expertise, you can always request specific hotels. We'll incorporate your preferences into the itinerary planning.
Yes, single occupancy is available at most of our partner properties. Single supplement charges may apply, which vary by destination and property type.
Our partner hotels feature luxury amenities including spas, fine dining restaurants, swimming pools, concierge services, high-speed WiFi, and often unique experiences like cooking classes or cultural performances.
Visa & Documentation
Yes, we provide comprehensive visa assistance including document checklists, application guidance, and status tracking. We work with reliable visa processing partners to ensure smooth approvals.
Essential documents include a valid passport (6+ months validity), visa (if required), travel insurance, vaccination certificates (for some destinations), and confirmed booking vouchers.
Processing times vary by destination and nationality. Indian e-visas take 3-5 business days, Kenya visas take 5-7 days, and European visas can take 15-20 days. We recommend applying well in advance.
While rare with proper documentation, if a visa is rejected, we'll help you understand the reasons and assist with reapplication if possible. Our experienced team ensures high approval rates.
Health & Safety
Yellow fever vaccination is required for Kenya and Tanzania if arriving from endemic countries. We recommend consulting a travel medicine specialist 6-8 weeks before departure for personalized advice.
Is travel insurance necessary?
We maintain 24/7 emergency support, work only with licensed and insured operators, provide detailed safety briefings, and have contingency plans for various scenarios.
Yes, a medical attendant visa is available for your companion or relatives.
Medical visas for India are typically valid for up to 1 year, with multiple entries allowed, depending on your treatment requirements.
Yes, medical visas can be extended in India if your treatment requires a longer stay. We assist you with the extension process.
Practical Information
Pack lightweight, neutral-colored clothing, comfortable walking shoes, hat, sunscreen, insect repellent, binoculars, camera with extra batteries, and any personal medications. We provide detailed packing lists upon booking.
We accept payments in multiple currencies including USD, EUR, and INR. Payment methods include bank transfers, credit cards (with processing fees), and online payment gateways. Installment plans are available.
We can assist with flight bookings through our travel partners. While not mandatory to book through us, we ensure flight timings align perfectly with your ground arrangements and provide better coordination.
Most hotels and lodges offer WiFi, though speeds may vary in remote safari locations. We recommend international roaming plans or local SIM cards for reliable connectivity throughout your journey.
Pricing & Payments
Pricing depends on destination, accommodation category, travel dates, group size, and included experiences. We provide transparent, detailed quotations with no hidden costs.
Typically, we require 25% advance payment to confirm booking, 50% payment 45 days before departure, and final 25% payment 15 days before travel. Flexible payment plans can be arranged.
No, we believe in complete transparency. All costs are clearly outlined in your quotation. The only additional expenses would be personal purchases, tips, and any activities not mentioned in the itinerary.
Cancellation policies vary by destination and timing. Generally, cancellations 60+ days before departure incur minimal charges, while last-minute cancellations may have higher penalties. Travel insurance helps protect against unforeseen circumstances.
Special Requirements
Absolutely! We work with hotels and restaurants to accommodate various dietary needs including vegetarian, vegan, gluten-free, halal, kosher, and other specific requirements. Please inform us at booking.
Yes, we can arrange accessible accommodations and transportation for travelers with mobility challenges. Early communication helps us plan appropriate arrangements and select suitable destinations.
Many of our tours are family-friendly, though age restrictions may apply for certain activities like walking safaris. We can customize itineraries to include child-friendly experiences and accommodations.
Certainly! We love helping celebrate special occasions like anniversaries, birthdays, or honeymoons. We can arrange special dinners, decorations, cakes, and memorable experiences to make your celebration unforgettable.
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Working Hours
Mon-Fri:
9:00 AM – 7:00 PM
Location
161/16 Jamia Nagar South East Delhi - 110025. India
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